Terms and conditions

These terms set out in plain language what you can expect from CUBO Agency and what we expect from you.

1. Scope

These terms apply to all quotes, agreements and services of CUBO Agency, based in Terneuzen, the Netherlands. Where the quote differs, the quote prevails. The client’s own terms do not apply unless agreed in writing.

Our services are primarily intended for businesses. If you are a consumer, mandatory consumer law prevails where it is more favourable to you.

2. Prices and quotes

Prices on the website are starting prices in euros, excluding VAT, and apply to businesses. Consumers always receive the price including VAT in the quote.

After the intro call you receive a quote with the scope, planning and price. A quote is valid for 30 days. The agreement is concluded once you confirm the quote, also by email.

Obvious mistakes or errors in the quote or on the website do not bind us.

3. Performance

We carry out the work carefully and to the best of our ability. This is an obligation of effort. Stated lead times, such as the 14 days of CUBO Koers, assume timely delivery of materials and feedback.

You provide texts, images, access and feedback on time and make sure you hold the rights to what you supply. Delays caused by this shift the planning.

Two revision rounds per deliverable are included unless the quote says otherwise. Work outside the quote is additional work; we only do it after you approve the price.

After delivery you have 10 working days to review the work. If we hear nothing or you put the work live, it counts as accepted.

4. Payment and instalments

Invoices are due within 14 days of the invoice date. Paying in 2 or 3 instalments is possible: with 2 instalments 50% at the start and 50% on delivery, with 3 instalments 40% at the start, 30% halfway and 30% on delivery. Coaching programmes are paid in advance or according to the instalment schedule in the quote. Maintenance is invoiced monthly in advance.

If you pay late, we first send a reminder. After that we may pause the work and charge statutory (commercial) interest and collection costs as provided by law.

5. Cancellation and termination

If you cancel a confirmed assignment before it starts, you pay the costs already incurred and the reserved time, up to a maximum of 25% of the assignment value.

If you stop during a project, you pay for the work done pro rata and receive the parts that are already finished.

You can reschedule a coaching session free of charge up to 24 hours in advance. After that we may charge the session.

Maintenance via Botbasis can be cancelled monthly at the end of the calendar month, with 14 days’ notice.

If you are a consumer and conclude the agreement at a distance, you have a 14-day cooling-off period. If you ask us to start within that period, you pay for the part already performed if you withdraw.

6. Intellectual property

After full payment you own the design, code and content we created specifically for you. Until then the rights remain with us.

Third-party software, fonts, images and components are covered by their own licences. CUBO’s general know-how, methods and reusable building blocks remain ours; you receive a perpetual right of use insofar as they are part of your work.

We may show the work in our portfolio unless you do not want us to. Just let us know.

7. Confidentiality

What you tell us about your business, figures and plans, and all access credentials, we keep confidential, also after our collaboration ends. We only share it when needed to carry out the work, when the law requires it or with your consent.

8. No guarantee of results

We do not guarantee search engine rankings, numbers of visitors, enquiries, leads or revenue, nor advertising results. These also depend on the market, competition and platforms.

Coaching, including CUBO Koers, is advice and guidance. Decisions and execution remain yours. “Tackled in 14 days” means we complete the agreed programme within 14 days, not that a problem is guaranteed to be solved. Coaching is not legal, tax or financial advice.

9. Third-party costs

Ad spend, domain names, licences and paid tools are not included in our price unless the quote says so. You pay them directly to the supplier, or we pass them on after your approval.

10. Liability

Our liability is limited to direct damage and to a maximum of the invoice amount (excl. VAT) of the assignment from which the damage arises. For ongoing services this is a maximum of the amount of the last 3 months.

We are not liable for indirect damage, such as lost profit or revenue, or for outages at third parties such as hosting providers and advertising platforms. These limitations do not apply in case of intent or deliberate recklessness.

Report a complaint within 14 days of discovering the problem so we can fix it.

11. Force majeure

If force majeure, such as illness, third-party outages or internet failure, temporarily prevents us from delivering, obligations are postponed. If it lasts longer than 60 days, either of us may terminate the agreement.

12. Personal data

How we handle personal data is described in the privacy statement. If we process personal data on your behalf, for example through a form on your site, we conclude a data processing agreement.

13. Governing law and disputes

All agreements are governed by Dutch law. We first try to resolve things together. If that fails, the District Court of Zeeland-West-Brabant has jurisdiction. Consumers may also choose the court that has jurisdiction by law.

14. Changes

We may change these terms. Ongoing assignments are governed by the terms in force when the assignment was agreed. Last updated: 31 October 2026.